3 years 4 months ago - 3 years 4 months ago#1by Raeyn
I made an account just to let you know this but when i tried to use the updater to go from version 22.214.171.124171 to 1.6.8 and it caused my system to become unresponsive, upon restart i had nothing in event viewer worth noting. I'm on windows 10 64bit home edition version 1607 OS build 14393.222.
The issue occurs as the updater reaches around 90% and the cmd prompt is just coming up (still translucent) the entire system freezes up and this has never happened on my system before, tried reinstalling and multiple attempts but the updater doesn't seem to like me. I was going to just download and install the newest version fresh but figured i could help by letting you know about this. Is there an issue with the new build? wondering if its safe to update at the moment as 1.6.7 is still functioning fine atm.
Thank you in advance!
Edit: Problem solved itself on next version update
Last Edit: 3 years 4 months ago by Raeyn. Reason: Solution Found
I noticed a new version was put out (1.6.9) so i tried the updater again and it was a success! but this time webroot asked for permission to perform the action at the exact place it was becoming unresponsive before, its possible the interaction was causing a hangup somehow before but its all good now. thank you very much for looking into this, i guess whatever you fixed during that update made it all work fine together!